Managed IT Services
With WavesTek Enhance Your Business Potential with Proactive Managed IT Services, ensuring Smooth Operations, Robust Security, and Uninterrupted Productivity
Essential
Enrich our growing community.
- Discounted hourly rate offered.
- Basic up/down monitoring up to 5 nodes
- System health monitoring
- 24/7 custom alerting, monitoring, and notification
- Technical support (Time and materials)
- Transparent ticket system tracking available.
- Documentation
Standard
Support special exhibitions.
- Discounted hourly rate offered.
- 6 hours monthly onsite or remote maintenance
- After hour availability for severity 1 & 2 incidents
- 24/7 up/down and performance monitoring up to 10 nodes
- Monthly reporting on performance
- Complete enterprise documentation
- Full ticket system visibility – help you see the progress on your request
Comprehensive
Take support to the next level.
- Additional reduced hourly project rate
- Unlimited remote support for covered services
- Prioritized ticket response time
- Business hours coverage for low severity incidents
- 24/7 up/down, performance and system utilization monitoring
- Configuration backup
- Proactive system health management
The Benefits of WavesTek
Managed IT Services
Predictable Costs
All of our services come at a predictable price and can be scaled according to your needs.
Skills
Bridge the skill gaps of IT security staff without worrying about talent recruitment or retention.
Intellect
Up-to-date threat intelligence gives your business the details and context you need to react efficiently.
Managed IT Onboarding – Overview of Steps
To ensure a smooth transition for clients to managed services, WavesTek offers a comprehensive and customized Managed IT onboarding process
Invention
WavesTek performs a comprehensive analysis and understanding of your current infrastructure, evaluates and addresses any gaps or areas of improvement, and suggests the best technology solutions for your immediate or long-term goals and needs.
Orientation
WavesTek links devices and endpoints to our centralized monitoring and management tools for ongoing alerts, threat monitoring and IT services support.
Documentation
Procedure manual
WavesTek gives you the technical details and documentation of your IT infrastructure, which we have checked internally for accuracy and quality, after the onboarding process is done.
Support Transformation
Your infrastructure undergoes a transfer to WavesTek managed services and support engineers, who function as your trustworthy IT team for the duration of the contract.